Job Description

You will have the following role responsibilities:

• Assisting the team with proactive caseload management
• Actively manage own performance to deliver agreed personal, team and business/company objectives
• Regular telephone and email communication with suppliers, external companies to assist the team achieve KPI targets
• Daily telephone and emails queries to be dealt with in accordance with the company’s standards in a timely manner
• Complete bespoke exercises for the team leader

WHAT WE OFFER

• Competitive salary with annual review
• Annual company & performance-based bonus
• Contributory pension scheme (up to 10% employer contributions)
• Life Assurance
• Generous annual leave plus Bank Holidays
• Education support and plenty of learning opportunities.

Required Knowledge, Skills, and Abilities

• A minimum of 1 year’s office-based work experience is desirable, with a customer service focus.
• Excellent telephone manner, good listening skills and a team player.
• Competent use of all MS Suite applications especially Excel and Word
• Knowledge and experience of IT Systems
• Advantage to have insurance or claims experience however this is not essential
• High level of organization skills and ability to priorities workloads
• Target driven and the ability to use own initiative
• Must be a team player with a positive attitude and highly motivated
• Good communication & inter-personal skills