Job Description

The Customer Experience Specialist will be responsible for enhancing customer experience within Microsoft environment.

• Ensure all Microsoft visitors and staff feel important through positive interaction
• Carry out Daily Car Park Checks, report and liaise closely with teams to resolve any issues
• Support Car Parks for Large Events
• Host building tours for RE&F Visitors if required.
• Updating RE&F webpage
• Signage
• Delivering a monthly Sustainable Initiative
• Be a point of contact for Lockosoft, allocate and maintain locker allocation records for the site.
• Provide support for the Projects team if required
• Provide accurate and timely reports to the Soft Services Manager
• Look for innovative ways of completing any Customer Focused activity.
• Provide daily operational support for the Front of House
• Be prepared to assist your colleagues in a willing and positive manner and move from one activity to another, as needed.
• Be friendly, pleasant acting with a one team approach across all services
• Ensure strict supervision and care of all assets used in conjunction with the service contract.
• Attend training courses as required in order to keep up to date with legislation and company policy and procedure.
• Comply with all company and client site rules, company policies and procedures.
• Observe and enforce client and our policies, procedures and site rules at all times.
• Report immediately any incidents or accident, fire, theft, loss, damage, or other irregularities and take such action as may be appropriate.
• Cover in other areas during periods of holidays and sickness when requested by the Soft Services Manager.
• Carry out other reasonable tasks as directed by management.

Benefits

• 20 days annual leave increasing to 25 with service
• Free GP service
• Bike to work scheme
• Life assurance
• Company pension scheme
• Eye care vouchers
• Employee assistance program with counselling and life advice supports
• Family leave options
• Shopping vouchers
• Training, development, and progression opportunities

Required Knowledge, Skills, and Abilities

• Communicative, good prioritization and organizational skills
• A thirst for knowledge of our client, Microsoft, RE&F and Sodexo
• Capable of absorbing, retaining and translating information to enhance the service experience
• Confidential, ability to manage sensitive situations and data, professionally and fluently
• Professional, friendly, caring and above all articulate with a positive can do attitude
• Exemplary service excellence experience, understanding how to deliver outstanding customer journeys, experience within a similar environment is essential
• A natural ability and experience in conversing confidently with a range of people
• Adaptability, capable of adjusting work schemes and schedules to work within a dynamic environment
• A talent to apply logical and creative thinking situations creating the best outcome for the customer
• A positive outlook creating solutions not issues