Job Description

The role will be responsible for maintaining various customer service functions, all within a fast moving, ever changing, competitive environment.

• Dealing with all aspects of customer orders.
• Dealing with product returns and credit notes.
• Dealing with customer enquiries, requests, backorders and record management
• Dealing with Quality Department and assisting in internal and external audits.
• Scheduling orders for delivery
• Liaising with Carriers/Couriers to ensure efficient & timely delivery of product to customers
• Supporting Sales Teams & Managers
• Producing monthly reports and KPI’s
• Providing administrative support to other departments, as required

Required Knowledge, Skills, and Abilities

• Good working knowledge of Excel
• Candidate will ideally have two years previous experience in a similar role, ideally in a Service environment.
• Excellent verbal & written communication skills
• Pharmaceutical experience desirable
• Working knowledge of SAP
• Good working knowledge of Microsoft Office Applications (MS Excel & Word) SAP R3 and order processing experience desirable.
• Flexible, hardworking and enjoy working with people.
• Articulate, courteous with a friendly telephone manner
• Ability to work well under pressure while adhering to strict deadlines and standard operating procedures
• Independent but able to work in a team environment, supporting team objectives
• Willing to work outside of normal working hours as required, during busy periods or while supporting project work.