Job Description

• Ability to respond to service demands of Brokers, Policy Owners, Annuitants etc.
• Ability to build relationships with Brokers and Broker Consultants as well as own and other Teams to deliver service
• Be responsible for ensuring that transactions are completed within specified timeframes and to the required quality levels
• Protect Customers and company by ensuring that all regulatory and compliance requirements are met
• Deal with Customer complaints by knowing and following complaints processes
• Priorities and manage work queue to meet varying needs of Team and Customers
• Work closely with other members of the Team and offer support as needed
• Supporting the Team Leader in providing excellent customer service at all times.
• You will also be responsible for liaising with other internal departments in dealing with ongoing queries.

What will you get for this role?

• A competitive salary, skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days (Pro Rata)
• Excellent range of flexible benefits to include a matching share save scheme

Required Knowledge, Skills, and Abilities

• Strong interpersonal and customer skills
• Attention to detail and an aptitude for numeracy is particularly desirable
• Strong verbal and written skills
• Excellent team player
• Pension / A(M)RF / Annuity administration experience
• Experience of L400 / PAXUS, Service Monitor / LGW or similar mainframes and CRM systems is ideal but full training will be given if you have experience of other systems
• Full / part qualified QFA preferable but not essential
• Good organization, problems solving and decision-making skills
• Ability to effectively priorities workloads and work to critical deadlines