Job Description

You will provide customer service support to the organization by dealing with queries from customers and sales, process sales orders in a timely manner and follow escalation procedures to resolve customer queries in relation to products and services.

• Order Processing.
• Call and query handling including problem solving.
• Obtain and evaluate all relevant information to handle enquiries and complaints.
• Respond promptly to customer enquiries and follow up on customer interactions.
• Manage administration; keep records of customer interactions and transactions.
• Record details of enquiries, comments and complaints including actions taken.
• Liaising with internal departments to resolve daily issues.
• Meeting targets as set by supervisor / manager.
• Administration of quotations.
• Process and resolve customer pricing and product queries.
• Communicate and coordinate with internal departments including assisting the Credit Control Department with any pricing discrepancies (as required).
• Communicate and coordinate with external suppliers on order requirements including delivery time frames & shipping costs.

What are some of the benefits of working here?

• Competitive salary and bonus structure
• Employee Assistance Program
• Blended working
• Pension, Life assurance, income protection
• Educational Assistance
• Enhanced annual and life leave
• Engagement initiatives
• Supportive colleagues to learn from and enjoy company social outings, parties, and events

Required Knowledge, Skills, and Abilities

• 2+ years’ experience in a fast-paced customer service environment.
• Knowledge of customer service principles and practices.
• High level of computer literacy including a good working knowledge of Microsoft Excel, Word, Outlook and PowerPoint.
• Experience with the Healthcare sector would be advantageous.
• Knowledge of SAP would also be beneficial.