Job Description
You will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day to day branch operations in a compliant manner. You will actively develop your skills through participation in our program whilst ensuring you meet the needs of our customers through promotion of our Channel approach.
- Support in the day to day operation of customer service within the branch.
- Provide an excellent level of customer service, further improving the customer experience with both over the phone and face to face interactions.
- Take ownership and deal with customer queries in an effective, professional and compliant manner.
- Generate and execute sales from lead (where qualified to do so) to fulfillment in accordance with the ethos and activity management system.
- Assist with sales campaigns including post sales fulfillment, administration and follow up tasks.
- Adopt a prompt and customer centered response to leads passed from Open24 to maximize new business opportunities from customer base.
- Perform duties in accordance with policies, procedures, whilst living values and Standards.
- Assist the Branch Lead and wider territory team with key customer relationships.