Job Description

This is a senior-level role in the world of Customer Service, and an introductory position into the Customer Success environment. There is lots of opportunity for growth both within the team and the organization based on successful performance. You will be responsible for working directly with and supporting our customers to help them utilize our products to their full potential.

• Manage the B2B relationship of our Client Services managed customer base.
• Support customers operational needs in areas such as: change requests, data file management & team award uploads
• Enhance our customers overall experience of our product with regards to new functionality upgrades, program impact data and other ad-hoc requests.
• Collaborate effectively with various internal functions, resolving enquiries within a timely manner.
• Support the wider business with various operational initiatives.
• Deliver solutions in line with agreed SLA timeframes.
• Maintain accurate case related data via our CRM systems.

Benefits

• 25 days annual leave, increasing with years of service
• A Pension commencing after probation period
• Discounted gift certificates
• Discounted TaxSaver Travel cards/free car parking (subject to availability)
• Income Protection
• Life Assurance
• Access to our Tuition Reimbursement Scheme
• Additional ‘perks’ - Free breakfast cereal, fruit, tea/coffee, fantastic catered events and wellness activities throughout the year etc.

Required Knowledge, Skills, and Abilities

• 2 or more years’ experience in a B2B or B2C service-related role
• Good knowledge of Excel, Word, PowerPoint
• Clearly and appropriately communicates information, ideas and opinions both verbally and written.
• Maintains effective relationships with the immediate team while also seeking to make connections and collaborate with other functions and teams within the organization.
• Has the ability to identify unusual occurrences and apply standard practices to fully understand the problem and implement proposed solutions.
• Excellent Attention to detail.
• Follows a clear task list delegated to them ensuring they are organized according to high priorities and deadlines.