Retail Supervisor
Full Time
Job Description
- Deliver exceptional customer experience and advice, managing the mortgage journey and leveraging the full suite of products, tools and services.
- Demonstrate an agile and flexible approach that best meets customer needs at a time and place that best suits them.
- Deliver strong Homes Business Performance as measured by drawdown numbers, new business written, conversion rates and customer NPS.
- Act as an advocate for the Customer managing the customer journey including driving digital adoption.
- Manage the sales pipeline and lead activity to support Business Performance delivery.
- Demonstrate the highest capability and standard in writing mortgage business aligned to Mortgage Business Approver.
- Ensure personal adherence to all relevant bank policies, procedures, standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship.
- Contribute to profit through revenue creation and lead generation for other products and services.
Required Knowledge, Skills, and Abilities
- Hold the QFA qualification (however if not fully qualified, a commitment to becoming fully accredited and qualified within 12-18 months)
- Minimum 12 months experience in Mortgage advice or assessment
- Track record of delivering a consistent level of exceptional service to customers
- Proven track record to delivering strong results against agreed targets
- Delivers exceptional customer experience and advice, managing the mortgage journey including driving digital adoption and leveraging the full suite of AIB products, tools and services
- Proven experience managing a sales pipeline and lead activity to support Business Performance delivery
Reference no: 90301