Job Description

You are responsible for overseeing the sale and collection of all tickets on-site while ensuring the security of ticket proceeds and it is the role of The Box Office Supervisor to assist in the fulfilment of those duties. You will provide support to a pool of staff while ensuring the highest standard of customer service is delivered at all times.

• Supporting a pool of casual and part-time box office staff
• Selling tickets for up-coming events
• Liaising with event organizers and venue owners while delivering on-site box office services
• Ensuring box-offices are adequately staffed, stocked and presented
• Monitoring cash handling and ticket reconciliation procedures
• Ensure PCI compliance of Box Office
• Primary point of contact for all Box office queries and issues
• Complete and/or oversee ad/hoc requests as required
• Occasionally covering the duties of the Box office Manager

Required Knowledge, Skills, and Abilities

• Previous knowledge of Ticketmaster’s host & PCI ticketing platforms
• Knowledge of Microsoft Word, Excel and bespoke computerized systems
• Understanding of the Ticketing / Entertainment Industry
• Previous experience in team leadership
• Previous experience in customer service
• Previous experience in a cash handling role
• Full clean driving license / Own Car
• Cash management experience
• A well-presented individual who is responsible, dependable and trustworthy.
• Good conflict resolution skills
• Excellent planning and organizational skills
• The ability to deal appropriately with confidential and sensitive information