Job Description

We are looking for someone who has:

• Evidence of excellent customer relationship skills, ability to engage with customers and represent us with expertise.
• Is passionate about delivering the best possible experience to our customers.
• Works co-operatively with others across the organization to achieve shared objectives
• Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.

Capabilities:

• Customer Focus: Building strong customer relationships and delivering customer centric solutions.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Customer Service Excellence: Fulfils customer requests, resolves problems, and responds to customers’ questions through multiple channels.
• Operational Excellence: Identifies opportunities to improve efficiency while providing an excellent service to internal or external clients.

Required Knowledge, Skills, and Abilities

• Be responsible for driving an excellent customer experience and achieving agreed service standards, working with customers to provide suitable banking options.
• Have an innovative approach to your role, always seeking ways to make improvements or suggestions to create better solutions.
• Work effectively as part of a team.
• Take responsibility for your work and follow through on commitments.