Job Description

This is an exciting and constantly evolving area where we manage customer payments and investigations across multiple jurisdictions. You will be responsible for delivering exceptional customer experience by ensuring all our customer payments are completed without delay and all customer investigations are completed in the most efficient manner. You will responsible for completing established procedures while also contributing process improvement ideas and following them through from end-to-end.

You will need to show us that you have:

• An understanding of end-to-end payment flows is beneficial
• Ability to process data in a fast paced environment
• Proven ability to be accountable for the completion of defined procedures
• Have a strong customer focus & understand processes directly affect our customers
• The ability to work as part of a team in a hybrid working environment, with strong written and verbal communication skills
• The ability to manage your own workload while contributing positively to the wider Payment Services team
• Identify, escalate and resolve payment issues, working collaboratively with internal stakeholders and external correspondent banking relationships
• A willingness to develop, cross train, be agile in your support to the team and have a growth mind-set
• Suggest, drive and deliver on process improvements within Payment Services

Required Knowledge, Skills, and Abilities