Job Description

• Undertake various administration tasks, delivering an excellent service to our brokers, in connection with pension policies and subsequent cases
• Effective management of work queues, ensuring prompt & accurate results
• Build positive relationships with key stakeholders, both internally and externally (i.e., our broker population), actioning any changes or amendments to pension policies as requested
• Consistently demonstrate task ownership and a solution focused approach
• Continually monitor and check that all Risk events have been properly recorded

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days
• Excellent range of flexible benefits to include a matching share save scheme

Required Knowledge, Skills, and Abilities

• Prior experience working in Financial Services organization in an administrative and/or customer service focused role
• Prior pensions administration experience would be highly advantageous
• Strong administration skills, demonstrating high quality work and accuracy at all times
• Ability to work within tight timescales / deadlines and problem solve, going above & beyond for our customers and clients
• Exercise excellent verbal and written communication skills.
• High energy and passion for customer service and delivery