Job Description

You will handle and support all operational transactions and customer experience in their assigned territory.

• Account management; providing a high level service to assigned customers.
• Order management; from processing orders to invoicing.
• Managing customers’ expectations, ensuring their delivery dates are being met.
• Communicating with customers on order status/issues.
• Provide consultation on products; pricing, availability, specifications.
• Handling customer feedback, resolving any issues.
• Cross team collaboration.
• Handling cancellations, claims and returns.
• Escalate any complex issues.
• Ensuring customer satisfaction and service excellence.

Required Knowledge, Skills, and Abilities

• Fluent in at least one European language plus English.
• 3-5 years+ experience in customer facing / service role in an office setting.
• Experience working in a Technical /Industrial organization or Operations/Supply Chain role preferred.
• Degree in a relevant area would be preferred.
• Proficient in MS Office and experience with ERP (Oracle, SAP…) a must have.
• Excellent communication, problem solving, decision making and time management skills.
• A self-motivated, professional and collaborative team player.