Administrator
Full Time
Job Description
- Monitoring the departure and arrival of flights
- Confirming third party collection & deliveries
- Receiving feedback from the consignee and following up directly to resolve any issues or questions, escalating where appropriate
- Covering general office administration tasks, as required – to include filing and basic reception duties
- Maintaining appropriate route solutions which do not compromise the quality of our service
- Challenging suppliers on costs and obtaining the best possible price for each shipment
- Ensuring that each shipment meets or exceeds expected gross margin targets, seeking further advice where these may not be met
- Helping resolve invoice queries when required
- Ensure that company and customer systems (where required) are kept up to date with accurate and detailed information for each shipment.
- Build positive working relationships with internal stakeholders and work pro-actively with other teams in the UK and all global locations to deliver excellent customer service.
- To ensure that the department operates compliantly and within the law at all times.
- To comprehend, comply with, implement and take your responsible part in all security policies, procedures and manuals applicable to your site (including Shipment, IT and Information Security).
- Perform out of hours on call duties on weekends as part of a rota system.
Required Knowledge, Skills, and Abilities
- Educated to GCSE level or equivalent in Math, English and Science
- Cold chain or time sensitive multimodal freight forwarding
- Pharmaceutical industry, ideally within logistics or related area
- Highly customer orientated role with experience of successfully managing client & supplier relationships.
- Effective communication skills, both verbal and written
- Is a team player with the ability to work on own without supervision when required
- Highly self-organized, able to plan and priorities workload and manage changing priorities to meet strict deadlines
- Agile and resilient, is able to adapt quickly to different situations and shows initiative
- Demonstrates consistently high attention to detail
- Demonstrates excellent problem-solving skills and will see issues through to resolution
- Identifies areas for improvement and suggests opportunities for positive change
Reference no: 90387