Job Description

• You will have ‘front of house’ experience with a demonstrable ability to develop a warm and welcoming rapport with people who use our services.
• You will preferably have experience of using the electronic patient record system, although training will be provided as appropriate.
• You will have a keen eye to detail, and will have an understanding of the sensitivity and confidentiality involved in the delivery of a contraception, sexual health service.
• You will be part of a dynamic, supportive and friendly team who ensure the efficient and effective use of available resources, in meeting the contraception and sexual health treatment needs of people in Cambridgeshire.
• There’s one reason why our services are outstanding – and that’s our amazing staff - who, for the seventh year running, rated us incredibly highly in the national staff survey.
• Act as the first point of contact to patients and visitors, ensuring all enquires and contact with us are dealt with in a welcoming, friendly, efficient, courteous and professional manner, promptly and prioritizing as required dependent on urgency of enquiry.
• Maintain accurate patient records both manual and electronic in accordance with the organization’s Record Keeping Policy.
• When required; receive, sort, distribute and dispatch all mail, ensuring all outgoing mail is appropriately processed and ready for collection at the appropriate time.
• When required, take bookings for clinics and meeting rooms using an electronic booking system.
• File and archive accurately, using agreed filing system/s, make recommendations for any filing system changes and assist with any such identified changes.
• Prepare clinical notes and sort pathology reports for clinicians. Open, sort and priorities clinic mail.
• Update and process patient demographics on the clinical system and associated booking/check in/waiting list processes.
• Scanning of relevant client medical records, laboratory reports and other clinic correspondence onto the electronic patient record.

Required Knowledge, Skills, and Abilities