Job Description

• You will play a vital role in coordinating our new medical monitoring service, providing administrative support to clinicians including the team manager, doctors, psychologists, nurses and health care assistants.
• You will be required to work collaboratively and independently within our service.
• To achieve our goal, we look to recruit high caliber candidates that share our vision & values.
• Word processing of all forms of correspondence, reports and summaries that are required by the team.
• Undertake diary management for clinicians and/or managers, as required.
• Organize clinics and associated appointments for clinics, using appropriate brought forward systems to manage work.
• Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager.
• Deal with staff and service user requests that may be part of a cash office functions as and when required, and in accordance with Trust procedures.
• Inputting and updating service user information and service user/team activity on computerized information systems, creating service user notes where necessary and according to policy.
• Maintain filing in both paper and electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner.
• Ensure good customer service by providing a professional and effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate.
• Undertake training of new staff as directed by Line Manager and/or other managers.

Required Knowledge, Skills, and Abilities