Job Description

As an organization run for students and by students, we expect the role to maintain the ethos of the organization in all work matters.

• Ensuring the Hub is an excellent first point of contact for signposting students or providing general information to our student members
• Liaising with the student staff on recruiting, training, rostering, and supporting them in their role
• Oversight of the student travel card sales system
• Overseeing our e-sales systems including managing our popular Class Hoody system and on-line shop
• Ordering, invoicing, and managing stock control and other services as run through the Hub
• Managing local cash systems, opening, and closing balances, audit reports, liaising with the Finance Executive for the Hub services
• Providing administrative support to our Events and Marketing operations such as on-line ticketing, processing insurances, Risk Assessments etc.
• Responsible for promotion of the Student Union Hub service via the website and relevant social media channels
• Point of contact for facilities issues in the Lower House and Bradogue for our common room spaces.
• Liaising with university staff or external suppliers as is necessary for the smooth running of the spaces
• Supporting Students Union events run on-site such as set-up etc.
• Administration of general office duties, managing deliveries, room bookings, catering, Risk Assessments, some light scheduling of the Elected Team.

Required Knowledge, Skills, and Abilities

• A minimum of 2 years’ current experience in a customer service/front facing role
• Excellent IT skills are required with including Advanced Microsoft Word, Excel and PowerPoint
• Previous retail experience
• Previous experience working with third-level students and/or youth groups
• Previous experience using social media for an organization
• Project experience, seeing an opportunity and working on a logistical option to offer a service
• Strong organizational skills and adaptability in a fast-paced environment.
• Ability to troubleshoot tricky situations, and deal with them calmly, efficiently, and effectively
• Exceptional communication and presentation skills
• Fluency in verbal and written English.
• A hands-on individual with excellent organizational skills and attention to detail
• Strong problem-solving skills with a capacity to solve problems creatively
• Strong customer service skills
• Good people skills and a positive work attitude.
• Proactive, energetic, enthusiastic, and adaptable approach to a variety of tasks and projects
• Proven ability to manage a varied workload in a flexible and diverse working environment
• The ability to work independently as well as collaboratively