Receptionist
Full Time
Job Description
- Provide superior customer service to meet on-site client’s expectations
- Meet & greet all those entering the building in a warm, professional and polite manner
- Answer main incoming phone line and direct calls internally where possible
- Courier / Post & Logistic requirements
- Maintain confidentiality of all appropriate communications and documentation
- Meeting room preparation / set ups as required
- Access / Badge management as required
- General office duties and other tasks as assigned by the facilities manager.
- Weekly/daily space planning as required
- Daily correspondence by email or ticketing system and reactive to facilities queries/service requests
- Ensure premises are always neat and in good working condition i.e. site walk around and escalation if required.
- Provide support for regular reporting packages
- Facilities Coordinator support as/when required
- Ensure required metrics are tracked on appointed systems
- Assist in the implementation of Industry Best Practice operations
- Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
- Complete additional projects, work, administration, reports as requested by the Facilities Manager.
- Raising and receipting of purchase orders in Ariba or other systems as required
- Ensure all relevant records are kept up to date in relevant locations
- Ensure reception area and office meet expected and professional standards
- Follow established escalation procedures and incident reporting procedures
- Adhere to business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Support the needed quality management program for the specific site (give input to playbooks - procedures)
- Achieve Key Performance Indicators and Service Level Agreement targets
- Assist in all needed reporting (client and internal)
Required Knowledge, Skills, and Abilities
- Confident communicator with well-developed interpersonal skills.
- Proficient in a range of information technology tools and platforms specifically MS Office applications.
- Attention to detail with impeccable planning, time keeping and organizational skills.
- Professional and polished appearance and manner.
- Enjoy multi-tasking at a fast pace with the ability to managing shifting daily priorities.
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
- Prior experience as a receptionist or in related field.
- Consistent, professional dress and manner.
- Excellent written and verbal communication skills.
- Competency in Microsoft applications including Word, Excel, and Outlook.
- Good time management skills.
- Experience with administrative procedures.
- Able to contribute positively as part of a team, helping out with various tasks as required.
Reference no: 90472