Job Description

This role will involve supporting other areas within results teams as required. During peak times.

• You will quickly develop a good working understanding of processes in the team you are placed with and, with training, will take responsibility for the timely and accurate delivery of an agreed set of operational processes.
• You will process and analyze data accurately, respond to customer queries, investigate issues and perform quality checks where appropriate.
• You will establish collaborative working relationships with your colleagues, learning and sharing best practice together.
• You will, depending on the process you're working on, be required from time to time to work from our distribution Centre, on the outskirts of Cambridge.
• It should also be noted that this role will include occasional working outside of normal office hours as required to assist with the delivery of results release. This will be notified and agreed in advance.

Required Knowledge, Skills, and Abilities

• You are enthusiastic and proactive, with an aptitude for learning new skills and processes quickly and accurately.
• You are a strong team player, diplomatic, trustworthy, loyal, and pragmatic.
• You work effectively to meet deadlines.
• You are flexible, with a good attitude to change, particularly where deadlines may conflict or work may be required at short notice.
• You have a responsible ‘can do' approach to work.
• You are an extremely proficient user of Microsoft Office products (particularly Outlook, Excel, and Word).
• You are well organized with an attention to detail.
• You have experience in repetitive tasks such as data entry.
• You display clear and concise written communication.
• You are a confident communicator over the phone and video calls.
• You can demonstrate the ability to priorities effectively.
• Prior knowledge of our in-house operations system is an advantage, but full training will be given.