Administrator
Permanent
Job Description
- Support the Digital Risk Identification and Containment Lead in meeting deadlines for Risk reporting and the building of a risk control library
- Support the oversight and management of complaints received by Direct and Digital
- Work collaboratively together with the wider function under the Digital and Directs Centre’s of Excellence Model
- Have a passion for professionalization and commitment to continuous self-development by agreeing and annual performance plan together with your Line Manager
- Act as a visible role model, striving for a culture that promotes risk awareness, ethics, employee engagement and fun
- Support the development of processes that strengthen adherence to procedural and regulatory guidelines in Digital and Direct
Required Knowledge, Skills, and Abilities
- A passion for accuracy and attention to detail, a desire to increase risk awareness and a positive attitude to managing risks within Digital and Direct.
- A passion for delivering the highest level of customer experience through adherence to regulations, compliance, policies and best practices
- A deep understanding of compliance in a contact Centre environment
- Excellent interpersonal and effective communication skills
- Motivation to build a best in class Digital and Direct Bank
- Commitment to complete professional qualifications within 2 years to enable you to progress your career recognized qualifications to permit the discussion of product information and provide advice to customers i.e. QFA, APA in both Loans and Savings & Investments
- Eager to develop skills, capabilities and competencies
- Solution driven self-starter that is organized, efficient, effective and focused on the commercial, customer and colleague KPIs all the time
Reference no: 90488