Job Description

Reporting to the Service Supervisor the Service Support Coordinator works collaboratively to manage the Service function administration in a timely and efficient manner whilst managing front of house responsibilities. They ensure that weekly and monthly KPI reporting is accurate and up to date and are a vital part of the smooth running of the Service operations.

• Provide daily reception cover, including answering the phones in a timely, professional and courteous manner.
• Greet and register all visitors ensuring a best in class customer experience to all external visitors
• Take responsibility for the effective organization and management of day to day administrative tasks that arise within the Service function.
• Ensure items are processed and closed according to company deadlines, standards and operational requirements.
• Manage transactional entries on different software packages to ensure all data and records are maintained on our systems ensuring weekly/monthly/ quarterly KPI reports are accurate.
• Provide support to the operations team on scheduling of work and jobs on a daily/weekly basis, as needed.
• Update and maintenance of asset tracking system provide assistance and support with basic as needed.
• Collaborating and working with the entire Service to consistently deliver customer service excellence.
• General administration in the service dept and any other adhoc general office duties, as directed by your manager

Required Knowledge, Skills, and Abilities

• 2 + years’ experience in a fast-paced front of house or administrative role
• Previous experience in fast paced environment that demands a high level of attention and accuracy
• Excellent customer facing skills
• Proven ability to multitask
• Intermediate MS Office Suite experience
• Experience in an integrated Security industry desirable
• Internal systems include: Cash, IFS, Salesforce and Zeus