Manager
Permanent,Full-time
Job Description
- Lead a team responsible for all client interactions for multiple key clients within Fund Accounting.
- Build & maintain stable relationships with the clients to support key interactions and seamless escalation.
- Represent Fund Accounting in all client & internal interactions
- Be responsible for client on-boarding, off-boarding and fund events
- Be responsible for issue management, investigation, escalation and remediation
- Be responsible for daily query management and resolution
- Coordinate & implement client & regulatory driven changes to operating model
- Be a primary escalation point for escalation of all issues, service updates, and progress updates for the client
- Proactive management to identify trends, issues and opportunities to improve service levels
- Work with Technology, Operations and Stakeholders to determine process improvements and strategic direction.
- Support the roll out of, and drive, key firm wide operational initiatives.
- Maintain an excellent and interactive relationship with internal partners including client services, product, custody and Transfer Agency.
- Be responsible for leading a team & indirectly managing a wider group of professionals.
Required Knowledge, Skills, and Abilities
- 10-15 years of experience in Fund Accounting operations
- Strong technical skills including accounting principles and theories
- Strategic thinker with strong analytical skills
- Exceptional leadership and staff development skills with prior team management experience
- Confidence and ability to make balanced decisions and effectively represent JPM
- Strong organizational and time management skills
- Ability to interact efficiently with clients and effectively manage client expectations
- Ability to manage, drive and implement change; strong influencing skills
- Ability to work independently and multitask in a fast paced environment
- Strong governance and control mindset
- Relationship building skills - develop internal and external partnerships to drive results
- Experience working across multiple business areas and/or functions to deliver results
- Excellent written and verbal communication and presentation skills required to provide status to key audience in a concise, informative and timely manner.
Reference no: 90506