Job Description

You will be a team player with great communication skills, have confidence in your role and be able to lead from experience.

Working hours: Monday to Friday 8.30am - 5pm.

• Scheduling service appointments
• Liaising with customers regarding appointments and rescheduling where necessary
• Organizing the engineer's diaries
• Scheduling corrective calls and extra works
• Organizing the on-call rota
• Producing monthly KPI reports
• Answering incoming telephone calls
• Monitoring the company's generic inbox
• Assisting with general admin duties
• Acting as first point of contact for the Service Manager and provide secretarial support when requested
• Providing excellent customer service

Required Knowledge, Skills, and Abilities

• Good customer service experience/background
• Proven organization and planning skills
• Solid administrative skills
• Excellent interpersonal and communication skills
• Efficiency, accuracy and attention to detail
• Self-motivated and willing to take initiative
• Aptitude to work without direct supervision
• The ability to work independently yet also in a team
• Excellent IT skills including Excel, Word, and Outlook
• Confident when dealing with senior staff and external clients etc.
• Ability to manage and priorities workloads and daily tasks