Job Description

• The role will have you deployed with various teams in Operations, such as Enquiries About Results and Exam Processing.
• You will quickly develop a good working understanding of processes in the team you are placed with, and with training will take responsibility for the timely and accurate delivery of an agreed set of operational processes.
• You will process and analyse data accurately, respond to customer queries, investigate issues, and perform quality checks where appropriate.
• You will establish collaborative working relationships with your colleagues, learning and sharing best practice together. 
• You will, depending on the process you're working on, be required from time to time to work from either our main office, the Triangle in Cambridge, or our distribution centre, on the outskirts of Cambridge.

We offer a comprehensive package of benefits to help with your life both inside and outside of work:

• Generous contributory pension
• 28 days annual leave, plus bank holidays
• Annual performance related bonus and increases (discretionary) 
• Enhanced maternity/paternity pay and childcare voucher scheme
• Childcare vouchers
• Employee discount and cash back scheme at 2,500 retailers
• Cycle scheme
• Subsidised staff restaurants
• Support for professional qualifications

Required Knowledge, Skills, and Abilities

• Possess energy, drive and enthusiasm to play your role within a busy and close-knit team 
• Be trustworthy, pragmatic, and personable
• Display an aptitude to adapt to a varying workload and successfully meet deadlines
• Be a quick learner
• Display a proven track record in enthusiastically welcoming change
• Be a confident written and verbal communicator
• Flexible and adaptable in order to successfully work within large, busy teams
• Have a proven track record in administration, ideally in customer facing roles
• Ideally be educated to a minimum of A Level, or equivalent.
• Confident user of Microsoft Office (Excel, Word, Teams, and Outlook)
• Accurate and organised
• Excellent administrative and organisational skills
• Exceptional eye for detail
• Confident decision-making skills 
• Confident business communication skills
• Excellent interpersonal skills
• Ability to embrace change through logical thinking