Customer Service
Part Time
Job Description
- Working for a global leader in digital content supporting successful sales teams excites you and you thrive in a fast-paced, service-oriented environment where terrific customer support is critical.
- In this role, you would be responsible for providing service to inbound customer enquiries that are service-related and delivering administrative assistance and general support to the sales team.
- Your goal is to help our customers, internal and external, work smarter.
- You’re an excellent communicator across multiple mediums like phones, chat, and email, and are focused on solving problems in a manner that enhances the overall customer relationship.
- Receive and process inbound sales queries from clients via the phone, email and online chat.
- Sell to customers and engage them in discovery activities that determine customer their needs, suggests relevant products and services, and gathering relevant customer information.
- Process, track, code and manage invoices and internal reports in a timely and accurate manner.
- Assist the sales team with other paperwork and administrative needs to enhance and streamline the workflow within the department.
- Answer phones promptly to ensure customers receive timely service and attempts to direct the customer to the appropriate sales person to assist them with sales queries.
- Handle customer requests for service related to password resets, download issues, technical questions, etc.
- Create research Customer Relationship Management (CRM) tickets.
Required Knowledge, Skills, and Abilities
- Strong interpersonal, organisational and communication skills.
- Relevant customer service experience.
- Strong attention to detail.
- Relevant customer service experience and the ability to build and maintain relationships via telephone and email.
- Proficient computer literacy (internet, Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, etc.).
- Strong desire to learn.
- Fluency in written and spoken English, an additional language is advantageous.
Reference no: 90579