Job Description

You will be responsible for effectively and efficiently administering a large volume of email requests from referrals to appointment requests, ensuring the company is able to meet and exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.

• Process requests received by e-mail.
• Obtaining relevant information from the patient, Consultant or Medical Secretary.
• Booking appointments in our patient database.
• Liaising with the Outpatient team to coordinate and book appointments and advise the referrer and patient of arrangements.
• Run daily administration reports and share these with medical secretaries.
• Maintain accurate and up to date records of all patients in accordance with company processes and procedures and within agreed timescales.
• Manage all patient queries during their journey through the hospital.
• Ensure that the referrer is kept up to date on all activities as required.
• Despatch communications (reports, emails, telephone calls) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.

The Benefits

• Holiday in line with the Working Time Directive.
• Access to our Pension Scheme.

Required Knowledge, Skills, and Abilities

• Previous experience working in a fast paced customer service environment
• Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
• Excellent telephone manner
• Excellent verbal and written English communication skills
• Excellent working knowledge of Outlook and shared inboxes
• Good working knowledge of Excel, Word, bespoke database
• Excellent attention to detail
• An understanding of the importance of policies and operating procedures