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Bank Administrator
  • United Kingdom - Cambridgeshire - Cambridge -
2 years ago
£ 9.74 Per hour
Administrator
Part Time
Job Description

You will be responsible for effectively and efficiently administering a large volume of email requests from referrals to appointment requests, ensuring the company is able to meet and exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.

  • Process requests received by e-mail.
  • Obtaining relevant information from the patient, Consultant or Medical Secretary.
  • Booking appointments in our patient database.
  • Liaising with the Outpatient team to coordinate and book appointments and advise the referrer and patient of arrangements.
  • Run daily administration reports and share these with medical secretaries.
  • Maintain accurate and up to date records of all patients in accordance with company processes and procedures and within agreed timescales.
  • Manage all patient queries during their journey through the hospital.
  • Ensure that the referrer is kept up to date on all activities as required.
  • Despatch communications (reports, emails, telephone calls) to relevant parties to ensure appointments are processed effectively and efficiently and within agreed specified timescales.

The Benefits

  • Holiday in line with the Working Time Directive.
  • Access to our Pension Scheme.

Required Knowledge, Skills, and Abilities
  • Previous experience working in a fast paced customer service environment
  • Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment
  • Excellent telephone manner
  • Excellent verbal and written English communication skills
  • Excellent working knowledge of Outlook and shared inboxes
  • Good working knowledge of Excel, Word, bespoke database
  • Excellent attention to detail
  • An understanding of the importance of policies and operating procedures

Reference no: 90601

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