Job Description

You will take personal responsibility for managing and working closely with the extended team in the operation and administration of day-to-day workplace services, ensuring all related workplace services perform in accordance with the agreed specifications and service agreements whilst maintaining a clean, safe, and productive working/business environment for clients and customers.
You must be able to think and respond quickly to any given situation and therefore will be expected to demonstrate a common-sense approach, customer service skills, flexibility and an understanding of the firm’s business needs.

• Work collaboratively within the Team to ensure the office services operate as expected on a day-to-day basis
• Ensure office reporting is carried out in a timely manner
• Acting as key point of contact for all staff who request the services provided
• Meet with the building management team on a regular basis to ensure the clients’ interests are represented
• Have a full understanding of the front and back of house activities
• Dealing appropriately with all mail and packages delivered to the office
• Provide courier booking services to the office
• Records management, manage the onsite client files
• Reprographics related requests such as printing, laminating, wire binding and scanning
• Monitor and report any faults with the client’s access system to the system provider
• Prepare, sort, and distribute internal information
• First point of contact for all staff, issuing visitor badges, locating, and notifying host
• Liaising closely with landlord security teams
• Ensuring the firms security procedures are adhered to
• Monitoring the meeting room diaries
• Prepare refreshments for meeting rooms
• Meeting room maintenance - check and clear rooms on an ongoing basis, ensure that rooms are correctly laid out and are clean / presentable prior to each meeting
• Ensure video conference equipment is operational prior to customer use

Required Knowledge, Skills, and Abilities

• Good administrative, organisational and time-management skills
• Experience working within a corporate professional services environment
• Office Front of House / Reception skills
• Excellent customer service and problem-solving skills
• Strong IT skills
• Works to a high level of accuracy