Job Description

The successful candidate must be a person who is passionate about excellent customer service, works well under pressure, possesses good problem-solving skills and is keen, adaptable, and willing to learn!

Key responsibilities

• Provide an industry leading customer service demonstrating a strong customer focus with both internal and external customers.
• Coordinate and communicate product availability with suppliers /commercial and sales teams.
• Deal with all incoming delivery queries from all customers and ensure we deliver on commitments made.
• Resolve any other customer queries efficiently and effectively.
• Holding suppliers to account using agreed Service Level Agreements.
• Liaise with commercial team to resolve any customer complaints swiftly and effectively.
• Inputting sales orders onto the system and processing the purchase to the supplier
• Raising sales invoices and dealing with financial queries from customers
• Processing the purchase on the system and reconciling the supplier order book
• Work with the logistics and internal teams to achieve the best possible balance of service and cost through good planning and communication.
• Develop industry knowledge and understand Health and Safety procedures to be able to continue to develop logistics solutions for the future.
• Possess a confident and professional telephone manner

Benefits

• Opportunities for flexible working
• Helping you plan and save for the future with a contributory pension plan offering you a choice of contributing levels of up to 7% which is matched by us
• We know that time out is important for us all that’s why as standard we offer 25 days holiday (per annum) in addition to bank holidays with the opportunity to purchase up to an additional 5 days holiday per year
• Benefits supporting you and your family such as Life Assurance of 3x Salary
• You and your friends and family (up to five people) will have access to our Employee Assistance Programme which provides 24hour support and advice on a variety of topics including financial and wellbeing.
• Access to money saving discounts at selected retailers through our Employee Discounts Programme and our Cycle to Work scheme
• We have dedicated Learning and Development specialists to ensure our commit to your ongoing development
• Access to free eye tests across all roles
• Complimentary parking on site

Required Knowledge, Skills, and Abilities

• Strong planning and organisational skills
• Ability to communicate at every level
• Excellent written and oral communication skills
• Good working knowledge of Microsoft office
• Ability to work on own initiative, making decisions, managing own workload and time, whilst developing effective and supportive relationships with colleagues, customers and suppliers.
• Proven experience of working in a fast-paced environment whilst maintaining a high level of attention to detail
• Comfortable in dealing with numbers
• Ability to hold suppliers and third parties to account for service and cost
• Being able to adopt a flexible approach to work
• Proven negotiating experience
• Experience of meeting deadlines and dealing with pressure associated with these
• Self-motivated and tenacious
• An effective team player
• Strong customer focus
• Have a natural positive, can do attitude
• Promote equality and diversity through your attitude and behaviour.