Job Description

• Delivers exceptional customer experience, engagement and advice, managing the customer journey and leveraging the full suite of products, tools and services
• Demonstrates an agile and flexible approach that best meets customer needs at a time and place that best suits them
• Act as first point of contact for the customer to start their mortgage journey across different platforms.
• Delivers on our Business Performance measured by monetary applications and conversion to drawdowns.
• Acts as an advocate for the customer and influencing the customer journey including driving digital adoption
• Ensures personal adherence to all relevant bank policies, procedures, our standards of credit management and excellence in Operational Risk Management, consistently demonstrating impeccable standards while maintaining/enhancing customer relationship
• Contributes to our profit through revenue creation and lead generation for other products & services.

Required Knowledge, Skills, and Abilities

• Proven track record to delivering strong results against agreed targets.
• Display high level of customer engagement experience.
• Previous experience with lending is an advantage.

You are a strong self-starter with passion and energy to drive business performance and great customer outcomes. You have the ability to make decisions, see different perspectives and are able to communicate your message in a concise and engaging manner. You are looking to develop your career on a highly motivated and energised team.

You will need to show us that you have the following skills and experience:

• Builds strong customer relationships and delivers customer centric solutions
• Holding Self accountable to meet commitments and results
• Building partnerships and working collaboratively with others to meet shared objectives
• Gains confidence and trust of others through honesty, integrity and authenticity
• Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.