£9.9 - £11.14 Per hour
Administrator
Temporary
Job Description
- Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, in order to coordinate care according to agreed protocols and pathways.
- Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed standard operating procedures.
- Recording details of all contacts with service users and other professionals and other systems as appropriate.
- Ensuring that follow up actions from calls, emails, correspondence and other contacts are progressed efficiently and effectively.
- Completing administration tasks, including scanning onto patient records, registering referrals, checking tasks, updating service user information, running routine reports and registering service users who have transferred in.
- Booking interpreters as requested by clinicians and following up bookings as required.
- Management and maintenance of meeting room calendars.
- Completing other routine administration tasks as requested such as scanning, photocopying, etc.
Required Knowledge, Skills, and Abilities
- GCSE English and Maths Grade C and above or equivalent qualification
- NVQ 3 or equivalent experience
- Experience within an administrative role
- Experience of using Microsoft Office programmes such as Word, Outlook and Excel
- Experience of working in a customer service environment
- Excellent communication and interpersonal skills
- Effectively priorities and co-ordinates own work and the work of others
- Wide knowledge of office procedures
- Standard keyboard skills.
- Work flexibly as part of a team
- Excellent time management skills
- Ability to use initiative without close supervision
- Minute taking
Reference no: 90654