Job Description

This is a great opportunity in the heart of Dublin for someone with a customer service background looking to get more office based experience; kickstart your career in a dynamic, multicultural team within a global company. This role will involve working in a customer service capacity for major clients; assisting their customers with all questions, queries and complaints they might have via phone and email.

• Deliver outstanding customer service at all times
• Resolve queries, identify and respond appropriately to customer needs
• Relevant administrative and data entry duties
• Respond appropriately to customer complaints, escalate where necessary
• Maintain a strong knowledge of client services, adhere to policy and regulation, and keep up good reputation of company and relationships with clients

Required Knowledge, Skills, and Abilities

• Excellent telephone manner
• Strong interpersonal skills, ability to demonstrate empathy
• Customer service experience – particularly with complaints
• Excellent problem-solving ability
• Ability to work on own initiative as well as part of a team
• Organisation and time management skills