Job Description

You will be the first point of contact for potential patients enquiring about the healthcare services available. You will manage large variety of enquiries spanning across various healthcare services. You will have a passion for customers, you will manage their journey from start to finish delivering a 1st class customer experience. From initial call or email through to scheduling appointments and aftercare you will manage the full cycle.

Duties

• Answering inbound enquiries via the phone, email an online
• Scheduling appointments with the consultants
• Updating salesforce and administering the full process
• Investigating complex queries and fulfilling the customers journey to the fullest

Required Knowledge, Skills, and Abilities

• A passion for customers - it doesn't matter where your experience is gained, a good attitude and great people skills are all that matter in this role
• Familiar with all Microsoft suites and the ability to learn new systems
• Great attention to detail and the ability to work to service level targets
• Excellent communication and an empathetic approach