Job Description

• To be familiar with the days business, including arrivals, departures and special requests.
• To have a good understanding of the guests requirements when they are checking in or out and to follow the mystery guest standards. Someone will come and check every month.
• To offer guest services such as wake up call, newspaper etc.
• To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
• Keeping the team up to date by attending the daily meetings.
• Maximise sales through up-selling, using incentives and promotions
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• Ensure prompt resolution of customer complaints
• To communicate well over the phone, taking reservations when the customer contact centre is closed.

Required Knowledge, Skills, and Abilities