Job Description

You will take enormous pride in providing an excellent customer experience. Which means as well as making sure your own area is immaculate, merchandise is replenished and display standards are maintained, you will also grasp every opportunity to build your product knowledge, get to know the wider store and understand all of our services.

• Working as part of team, delivering extraordinary service to both external and internal customers
• Ensuring communication is open and clear within the team
• Contributing to team targets and goals
• Attending team briefings daily to understand targets and promotions
• Prepare for and assist in the process of stocktaking.
• Complete stock on hand audit checks for each brand within your department daily / weekly.
• Ensure all stock on hand discrepancies are highlighted to management and stock audit.
• Any stock discrepancies to be investigated thoroughly and stock amendments / adjustments completed and communicated to management and stock audit.
• Review and update customer holds in line with the company policy.
• To achieve daily / weekly targets.
• Create a memorable in store experience through delivering extraordinary service to our customers
• Enhance the customer experience through new innovation and digital services
• Meeting and exceeding our customer’s needs through product knowledge and building rapport
• Providing a professional after sales service
• Introducing additional services including events and promotions throughout the store
• Building customer loyalty through attentive services and showcasing our loyalty program
• Maintaining the highest level of merchandising standards
• Replenishing stock ensuring that all items/products are out on the shopfloor
• Following health and safety procedures and security procedures
• Learn, understand and comply with all company policy and procedures
• Achieving daily/weekly targets
• Performing till procedures correctly and efficiently
• Preparing for and assisting in the process of stocktaking

Required Knowledge, Skills, and Abilities

• Retail experience
• Strong customer service skills
• Worked in a fast pace environment
• Effective Communication
• Target driven
• Self-motivation
• A people person
• Passion for our brands and our products