Job Description

You will ideally have worked in a busy surgery, and/or in a similar administrative role. This opportunity will involve processing incoming patient information, liaising with internal and external healthcare professionals as well as other administrative duties including supporting our reception team.

• Issuing patient medication and dealing with any queries over the telephone
• To work in accordance with written protocols
• To carry out specific administration tasks
• Processing, clinical coding and workflow of incoming mail
• Summarising incoming medical records
• Deduction and redirection of patient records
• Referrals and E-referrals
• Covering Reception duties as and when required

Required Knowledge, Skills, and Abilities

• You will have a calm, helpful and flexible attitude and pride yourself on accuracy and attention to detail, with the ability to multi-task and work under pressure.
• You must enjoy working in a team.
• Experience of working in a busy & multi-functional team
• To have a thorough knowledge of all administration procedures
• Excellent team player
• An understanding of the need for strict adherence to policies and procedures
• Knowledge of using SystmOne, or other clinical databases (desirable)
• Good working knowledge of Microsoft packages (Word/Excel)
• Any Medical data inputting experience would be ideal but not essential as full training and support will be available.