Job Description

• Be a primary point of contact for a significant Client or multiple key Clients within Fund Accounting.
• Build a strong relationship with the client to support key interactions, escalating where appropriate.
• Represent the business across client driven and regulatory change discussions for Fund Accounting.
• Work closely with change and on-boarding colleagues to ensure smooth transition of new products/fund on-boarding.
• Co-ordinate and participate in Fund Accounting service reviews with the Client.
• Investigate, document & remediate errors or issues impacting the client.
• Be a primary communication source for escalation of all issues, service updates, and progress updates for the Client.
• Maintain an excellent and interactive relationship with internal partners including Client Services, Custody and Transfer Agency.
• Manage directly and indirectly a team of professionals that work within the Fund Accounting team.
• Maintains responsibility for the Fund Accounting operational process.
• Pre-empt (where possible) and manage/resolve service issues and ensure timely communication to the Client.
• Maintain service plans
• Timely accurate delivery of client, vendor & 3rd party reporting
• Drive team fast board meetings.
• Ensure adherence to the Client SLA.
• Ensuring awareness of and adherence to regulatory requirements for Fund Accounting.

Required Knowledge, Skills, and Abilities