Job Description

This is needed because we are the largest online gaming, poker and sports betting company in the world and therefore, we are constantly acquiring new players and expanding our presence in regulated markets all over the world.

• You will be liaising directly with our players primarily via live chat and occasionally by email to answer their questions and resolve their queries;
• You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements;
• Always providing fast, accurate, thorough and friendly responses;
• You will be willing to know the business in depth by being involved in projects and task groups;
• Due to the current circumstances, you will be willing to start your journey with PokerStars by working from your home in Ireland and become part of the team in a virtual capacity.

We offer a competitive discretionary annual performance bonus. And we provide advice and dedicated assistance to those moving to Ireland. Your package will include:

• Health and dental insurance for you, your partner and your children (if you all live at the same address)
• A personal interest allowance to let you learn something new or pursue a hobby
• The option to join our company pension scheme
• In-house training and development to develop your skills, progressing your career
• Free fresh fruit, snacks and drinks in the office
• Access to an onsite gym.

Required Knowledge, Skills, and Abilities

• While previous experience in a Customer facing role is not a requirement, any relevant experience or interest in customer support, online gaming, or online payment processing would be considered as an advantage.
• You need to have the ability to demonstrate excellent verbal and written communication skills in French and English;
• Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;
• Highly- motivated with great attention to detail and able to evaluate customer demands.