Day to day management and proactive team leadership of the EA team
Partnering with the business to understand and forecast business requirements and priorities for effective EA deployment
Develop and maintain solid working relationships with key stakeholders to effectively deliver a seamless EA business support service
Managing re-allocation of Executive Assistants due to Partner movements, and also movements within Executive Assistant team due to leave/reduced hours/exits.
Implementing standardised operating policies and practices with a focus on continuous business improvement, business efficiency and enhanced service delivery
Influencing, implementing and creating a vision for change by championing the delivery of change across the EA team
Acting as the first point of escalation from Partners to resolve difficult issues or where senior intervention is required
Proactively monitor service quality and delivery, responding to and taking action to key stakeholder feedback
Leading the EA team through the performance management cycle, including check-ins, performance reviews, use of iRPM and My feedback tools Partner due diligence and providing formal and informal feedback
Identifying and managing EA performance/absence issues with support from Head of Business Support and HR functions
Oversee and participate in the recruitment process of EAs, including the effective on-boarding of new EAs and exit of departing EAs
Identify and mobilise opportunities for EA development through formal/informal learning opportunities and experiences
Coaching and mentoring the EA team to create a high-performance culture with a focus on quality standards and service delivery
Organising and planning EA team meetings, community events and team celebrations
Working with Head of Business Support and other EA Team Managers to operate seamlessly as one EA Business Support Leadership team
Collation and submission of operational and service management statistics in line with the CBS approach to service management
Monitoring, managing and reporting on EA utilisation within the team
Managing diverse teams within an inclusive team culture where people are recognised for their contribution
Collaborating with peer group colleagues, senior leadership and stakeholders to fulfil, and sometimes lead, continuous service improvement projects to help establish standardisation, clear processes and service excellence within this new function.
Required Knowledge, Skills, and Abilities
Relevant experience in a team leader role, preferably within a professional business support environment.
Experience in the allocation, deployment and management of Executive Assistants
Relevant experience of standardising and improving ways of working.
Experience of proactively identifying opportunities and driving forward effective, relevant business solutions.
Relevant experience engaging with senior leadership
Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
Excellent written and oral communication skills.
Desirable
Strong team leadership skills and ability to manage large remote teams.
Solution-oriented and demonstrates a willingness to own and solve problems.
Ability to manage senior stakeholders effectively.
Ability to work effectively under pressure and to prioritise workload.
Demonstrable organisational skills, managing multiple team members and stakeholders.