£ 19000 Per year
Customer Service
Permanent,Full-time
Job Description
- Dealing with customer enquiries relating to their travel and holidays
- Drafting letters and emails
- Answering a busy telephone and dealing with inbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle customer complaints
- Provide appropriate solutions and alternatives within the time limits
- Follow up to ensure resolution is satisfactory
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Required Knowledge, Skills, and Abilities
- Previous customer service-based role
- Professional and calm telephone manner
- Excellent letter writing and grammatical skills
- Have excellent attention to detail
- Being able to work under your own initiative and as part of a team
- Proactive nature
- Must be competent in using MS Outlook, Word and Excel
- Preferably have a knowledge of the travel industry
Reference no: 90867