Job Description

They are looking for someone who has good customer service skills and telephone manner to manage the out of hours help desk. The role will be focused on working Monday – Friday 08:00 – 16:30pm and will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

• Dealing with service calls for our regional offices and subcontractors
• Expediting all contractor works ensuring they are kept within the SLA agreement
• Subcontractor quotes and purchase orders
• Subcontractor Invoicing
• Scheduling tasks to engineers to attend reactive call outs and planned works
• Liaison with clients, other offices and engineers to ensure works are allocated and carried out
• Receiving service calls from clients and logging call details accurately on to the CAFM system
• Review any outstanding call outs/maintenance and quotes, ensuring a suitable resolution within acceptable time frames
• PPM’s & CPPM’s for subcontractors – Scheduling in pre-planned maintenance and ensuring these works are complete.
• Help desk calls / triaging work orders
• General Admin duties

Required Knowledge, Skills, and Abilities