Job Description

• Deliver hot fresh food, in a clean and friendly restaurant, giving customers a great experience each visit, every time
• Consistently deliver the highest standards of quality, service and cleanliness in the restaurant
• Provide friendly, fast and accurate service

Required Knowledge, Skills, and Abilities

• Deliver A Great Customer Experience
• Prepare the customer’s meal with care and respect – give your customers gold standard food and drink every time
• Make it special – be welcoming, personalise your comments and connect with your customers
• Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic

Adapt to each customer’s needs – give them an individual experience that exceeds their expectations, e.g.:

• Be patient with customers who need help, offer to explain the menu
• Get to know regular customers and treat them individually
• Use positive gestures, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special
• Use initiative and confidence when interacting with customers
• Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions
• Treat all customers and colleagues with courtesy and respect
• Work as a supportive team member
• Complete tasks and activities in line with training, company guidelines and management direction
• Adhere to our standards of quality, service and cleanliness
• Follow all workplace safety, security and food hygiene procedures
• Follow our guidelines and take pride in your personal appearance
• Take responsibility for your training in all areas; look for opportunities to improve and develop