Job Description

• Influence and increase sales in a one to one selling environment
• Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
• Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
• Learn and confidently share our product knowledge to maximise sales and provide an unforgettable customer experience. This includes the company history, production process, our Company values, product composition, trends and best sellers
• Encourage customer loyalty - discussing upcoming collection launches, obtaining customer data by offering e-receipts
• Assisting with product and deliveries; unloading and storing in the correct spaces in store
• Complete our online training modules, to develop yourself and flourish as team member, with the support of your Store Manager
• Lead by example; coach and train newer members of the team
• Be a brand and store ambassador by maintaining a stylish and well-presented appearance
• Merchandising the store and maintaining high shop floor standards; taking pride in your environment
• Operating the till system, handling financial transactions including returns and exchanges
• Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

We offer a competitive rewards package that is second to none including:

• A highly competitive pay rate and bonus package
• Generous 55% employee discount on all product
• Incentives throughout the year

Required Knowledge, Skills, and Abilities

• Strong selling skills, with experience in a luxury environment with 1-1 sales experience preferable
• Excellent communicator – Sales Assistants needs to initiate contact and communicate confidently, so articulate spoken English is essential
• Ability to work well under pressure, in a fast-paced, sales driven atmosphere – our stores are often very busy, with long queues of customers waiting to be served
• A positive, “can-do” attitude, an individual who enjoys as working as one part of a successful team
• Customer focused
• Flexible approach; Sales Assistants work on a rotational shift-basis, including weekends and Bank Holidays