Job Description

You’ll be our Group ambassador, helping our customers with any questions they may have. We’ll provide you with everything you need. Starting with a comprehensive training course, specifically tailored to aid you in your new job and enabling you to work further with our knowledge base, promotional materials and ever-evolving environment, so that you can focus on keeping our customers happy and constantly improve their end-user experience.

• You will be liaising directly with our players primarily via live chat and occasionally by email to answer their questions and resolve their queries;
• You will be on top of your game, when having to inform players of any upcoming promotions, regulation changes and requirements;
• Always providing fast, accurate, thorough and friendly responses;
• You will stay fully up-to-date with all of the Guidelines, Policies and Procedures and will be up to the task of completing any other duties associated with assisting our players as requested by management;
• It is a busy team, so you’ll enjoy a fast-paced environment working to agreed targets, as we strive to grow our brands and develop our services;
• You will be willing to know the business in depth by being involved in projects and task groups;
• Due to the current circumstances, you will be willing to start your journey with company by working from your home in Ireland and become part of the team in a virtual capacity.

What’s in it for you?

• Health and dental insurance for you, your partner and your children (if you all live at the same address)
• A personal interest allowance to let you learn something new or pursue a hobby
• The option to join our company pension scheme
• In-house training and development to develop your skills, progressing your career
• Free fresh fruit, snacks and drinks in the office
• Access to an onsite gym.

Required Knowledge, Skills, and Abilities

• You need to have the ability to demonstrate excellent verbal and written communication skills in Spanish and English;
• Customer - obsessed;
• Possessing the ability to multitask, think quickly on your feet, so that you can make solid decisions;
• Highly- motivated with great attention to detail and able to evaluate customer demands.