Job Description

You will be responsible for the training, support, and mentorship of a large team of coordinators in their role, providing service excellence to our customers. The role will involve collaboration across all regional functions to provide outstanding customer experience. You will be customer focused, people focussed, have strong organizational and interpersonal skills. The candidate should encourage the team to perform to their highest abilities and put our customer needs first.

• To act as first point of contact for contract queries and for Team members in service delivery for our customers.
• Daily management of workload; coordinating service visits in accordance with site schedule along with management of associated standards / parts etc that may be vital for the successful completion of the service.
• The daily administration of activities in a pressurized environment.
• To regularly supervise, raise service orders and maintain accurate information in SAP CRM System.
• To be positive, to be a great teammate and demonstrate a passion for the role and customer satisfaction.
• To supervise requested and approved out of scope costs on a monthly basis
• Lead simplification initiatives with the purpose to ease business.
• Be positive, a great teammate, and demonstrate a passion for the role and customer satisfaction.

Required Knowledge, Skills, and Abilities

• Team building/development and cross-functional leadership skills
• Ability to be a critical team player, take ownership and help your colleagues with a positive attitude.
• Consistent track record to problem-solve and multi-task.
• Strong planning, organizational and time management skills.
• Proficiency in Microsoft Office
• Effective interpersonal and cross-functional collaboration skills including strong influencing skills.
• Strong conflict resolution and problem-solving skills are required.
• Advanced planning, organizational, and time management skills.
• Results-oriented.
• Proven proficiency in English (verbal & written).