Job Description

As with any job, we do have certain criteria that you will need to meet in order to be considered for this amazing opportunity. These are detailed as follows;

• Develop and utilize excellent knowledge of all offerings in the hotel
• Ensure all equipment is fully stocked, in good working order, clean & polished.
• Serve every guest in line with brand standards.
• Use the hotel point of sale system effectively
• Ability to take the initiative and maintain required service standards in the absence of the Supervisor and Manager
• Exemplify good knowledge of all menus
• Exemplify good knowledge of allergens and be able to give definitive allergy advice to guests in a professional manner
• Exemplify good knowledge of wine, beer, spirits, soft drinks, cocktails and pair food items accordingly
• Ability to make beverages that are both hot and cold
• Use professional body language and deportment to luxury hotel standards
• Up-sell and Cross-Sell effectively to enhance the customer experience and departmental targets
• Ability to develop new hires within the department with a thorough shadowing process
• Ability to resolve guest problems through to resolution stage

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company:

• Ensure you report for work punctually, in full uniform, name badge & meet grooming standards
• Clock in at starting time of your shift and clock out at end of your shift
• Comply with all relevant legislation governing hygiene, fire, health & safety at work and adhere to rules, regulations & policies of the hotel
• Carry out cleaning duties as assigned to you
• Adhere to all hotel brand standards
• Attend training within working hours as required
• Attend meetings within working hours when required
• Work in other department(s) when required
• Attend work on a flexible 39 hour weekly rota
• Work any other duties as required by management
• Carry out all duties with a positive, courteous & friendly manner
• Proactively ensure both front & back of house areas are maintained clean & clear
• Respond to any guest request or need, personally where possible
• Attend beginning-shift briefing & complete end of shift handover
• Proactively offer help to guests in need of assistance

Required Knowledge, Skills, and Abilities