Job Description

Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Ultimately, you will help create a pleasant and memorable stay for our guests.

• Manage online and phone reservations
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Provide information about our hotel, available rooms, rates and amenities
• Perform all check-in and check-out tasks

Required Knowledge, Skills, and Abilities

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate
• Customer service attitude
• Excellent communication and organizational skills