Administrator
Apprenticeship
Job Description
- Provide a robust end to end service including gateway checks, bookings, collating data and communicating results.
- Act as key point of contact and subject matter expert for all related queries and coordinate all related activity.
- Liaise with customer points of contact as required for the administration.
- Manage paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications.
- Liaison with delivery and quality teams to ensure company is booked, administered, and taken in line with required timeframes.
- Process and distribute apprenticeship certificates ensuring electronic and hard copies are stored as appropriate.
- Ensure all systems are kept fully up to date and that all data entry and amendments are completed accurately and in a timely manner.
- Provide weekly and monthly reports to the management team and customers in the required timeframe, as directed.
- Provide assistance, support and guidance to Apprentices, Employers, Quality and Operation teams as needed and deal with queries in a timely manner.
- Maintain a working knowledge of processes, systems and the apprenticeship standards.
- Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice.
- Take minutes for team and other meetings as necessary.
- Ensure that all allocated administration tasks relating to the coordination of Apprenticeship programmes and End Point Assessment are undertaken efficiently, effectively and in a timely manner.
- Cover for and support other administrative roles when required and in agreement with line manager.
- Ensure excellent working relationships with management, apprenticeship coaches, quality staff and all other personnel you come into contact with.
Required Knowledge, Skills, and Abilities
- Strong and proven administrative and organisational skills
- Competent in IT packages such as Microsoft Office
- Strong Excel skills in order to manipulate and report on data
- High level of accuracy and attention to detail
- Excellent Written and Verbal Communication Skills
- Efficient, organised and able to prioritise
- Experience and confidence in a customer facing role with proven ability to deliver a positive customer service experience
- An understanding of End Point Assessment and Apprenticeship Standards
- Previous experience in working for a Training Provider or Awarding Organisation
Reference no: 90940