Administrator
Full Time
Job Description
- Evaluation and implementation of sales lead allocation strategies, considering the following scenarios
- Agents leaving the program
- Agents having upcoming planned leaves PTO, Paternity maternity leave etc
- Agents having unplanned leaves out sick, etc
- New hires joining the program backfill, growing operations
- Sales lead batch size
- Sales lead revenue
- Strategic accounts split
- Sales lead verticals
- Timely allocation re allocation of sales leads from new joiners and leavers, ensuring that the customer experience is not negatively impacted.
- Collaboration with colleagues across training, recruitment, onboarding, and operations management to ensure sales lead management efficiency
- Escalation to stakeholders of technical issues impacting productivity
- Evaluation analysis of how sales lead fluctuations impact sales results
- Risk identification and mitigation connected to sales lead management
- Translation of business requirements into tool launches upgrades
- Contribution to product, process, and support system solution improvements
Required Knowledge, Skills, and Abilities
- Previous experience in sales lead management, sales agent management or within a telemarketing environment
- Diligent strong attention to detail Team player identifies and alerts others of problems early
- Able to work in a fast paced environment with minimal guidance
- Highly organized able to balance multiple priorities and strict deadlines
- Strong problem solving and analytical skills capable of inductive thinking, and applying lessons learned to current situations
- Experience working with internal external stakeholders
- Excellent verbal and written communication skills
- Strong track record in successful management of processes and operations based projects
- Intermediate advanced Microsoft Excel and PowerPoint skills
- Adaptable to new processes, concepts, and skills
- Proactive mindset Highly motivated and goal oriented
- Enjoys challenging opportunities
- Strong communicator and comfortable working with senior leadership
- Able to work under pressure
- Proficient in data analysis Microsoft Office skills
- Interest in advertising and social media is preferred
Reference no: 90948