Job Description

Your primary function will be to execute office, accounts and order administration functions to support the effective operation of the business.

• Become proficient in the use of the in-house ordering, accounts and stock management computer systems.
• Become familiar with the entire product range and develop a good level of general product knowledge.
• Get to know the customers and their individual requirements
• Take ownership of the customer service and order processes from start to finish.
• Proactively respond and find solutions to customers’ and sales reps’ queries and issues.
• Effectively manage your time and prioritise tasks to ensure orders are placed within stated deadlines.
• Issue reports, credit and invoice processing.
• Maintain and update customers’ contact information and pricing records.
• Work with other departments; sales, management, purchasing and warehouse to share information and to seek greater streamlining and efficacy of processes.
• Reception duties; answering the phone, distributing mail, meeting and greeting customers and suppliers.
• in person, checking deliveries, ensuring messages are forwarded to the correct recipients etc.
• General administrative duties: Filing, photocopying, scanning, faxing, printing and posting weekly invoices, monthly statements and other mailshots.
• Management of office equipment and stationery orders.
• Maintaining a clean and enjoyable working environment.
• Provide holiday/illness cover when the Order Administrator is not present

Required Knowledge, Skills, and Abilities

• A minimum of 3 years’ secretarial or office administration and customer service experience.
• Leaving Certificate educated with some 3rd level or professional qualification.
• Strong arithmetic and numeric aptitude, meticulous attention to detail.
• Detail oriented, ability to multi-task and work with a high degree of accuracy.
• Experience dealing with customers and solving issues quickly and efficiently on own initiative.
• Be able to work autonomously and have good problem-solving skills.
• Excellent spoken and written English
• Professional and smart presentation for this front-of-house position.
• Proficiency in MS Outlook, Word and Excel